Privacy Policy

1. Introduction

This Privacy Policy explains how Orion Electrical (“we”, “us”) collects, uses and protects personal information when you contact us, request a quote or use our services. We are committed to handling your information fairly, lawfully and transparently in line with UK data protection law.

2. The information we collect

We may collect:
• your name
• your contact details (such as email address and phone number)
• the address of the property or site where work is requested
• details about your enquiry or job, including any information you choose to provide about the work required
• information you send through our website forms.

We do not ask for more information than we reasonably need to respond to you and provide our services.

3. How we use your information and lawful bases

We use your information to:
• respond to enquiries and provide quotations
• plan and deliver electrical services
• manage our relationship with you as a customer
• keep accurate business and financial records
• meet our legal and regulatory obligations.

We rely on the following lawful bases under UK data protection law:
• Performance of a contract (or steps taken at your request before entering into a contract) when we provide quotations and services.
• Legitimate interests in running and protecting our business, where these interests are not overridden by your rights and freedoms.
• Legal obligations, for example keeping certain records for tax or safety purposes.

4. Sharing your information

We do not sell your personal information. We may share it only when reasonably necessary with:
• service providers who help us deliver our services (for example, specialist subcontractors or IT service providers)
• professional advisers where needed (for example, accountants)
• regulators, law enforcement or other authorities where we are required to do so by law.

Anyone who handles your information on our behalf is required to keep it secure and to use it only for the agreed purposes.

Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site. We may also use basic analytics to see, for example, which pages are visited and how visitors found the site. This helps us improve our services and website.

You can usually control cookies through your browser settings. If you disable certain cookies, some parts of the site may not work as intended.

Last updated: 24 September 2026

If you have any questions about this Privacy Policy or how we handle your information, please contact:
Email: info@orionelectrical.org
Phone: 07466 421 865

10. Contact us